Shipping Policy
Shipping Policy
When can I expect to receive my shipment?
All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive in between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.
How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at https://rueehealth.com/.
What are your shipping rates?
We have a fixed shipping rate of $2.99 USD to all destinations worldwide.
Which countries do you ship to?
Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via service@sanftlab.com.
How can I change my Shipping Address?
Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via service@sanftlab.com to request for such changes.
Can I deliver to another address, other than my card billing address?
Yes, it is possible.
How is my order shipped?
Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.
FAQ
How do I place my order?
To place an order:
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Finish adding items to your shopping cart.
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You may choose to process through our website checkout or through PayPal.
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If you wish to continue through our website checkout, please click on the “Checkout” green button located on the right side of the screen.
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If you wish to continue through PayPal, please click on the PayPal button.
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You will be transferred to our Customer Information page. You will be prompted to enter: Email address, Name, and Address.
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If you have a valid discount code, you may enter it in the "Discount" field located on the right side of the screen. Be sure to click on the "Apply" button.
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Continue by clicking “Continue to Shipping Method” button. Once everything is completed, click on “Continue on to Payment Method.”
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You will need to enter in your payment details.
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Once you have completed the form, click on the "Complete Order" button. You will receive an on-screen confirmation and a second confirmation via e-mail.
Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at service@sanftlab.com.
What if there are items missing or incorrect products when I receive my order?
For missing or wrongly shipped items, please contact us at service@sanftlab.com. Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost.
How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase.
I would like to change my items ordered. What should I do?
Amending your order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day from the order being placed. You may contact us via service@sanftlab.com to request for change.
How to return your item?
You may contact us at our support channel service@sanftlab.com for more information.
What is your cancellation policy?
Cancellation of order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day. After that time, cancellation will no longer be entertained. You may contact us via service@sanftlab.com to request for cancellation.
Is ordering online secure?
Yes. We take the utmost care with the information that you provide us. The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.