Returns and Refunds Policy

At Las Vegas Stairs & Trim, LLC, we want customers to feel comfortable when making a purchase. The following policy explains the requirements and procedures for requesting a return, replacement, exchange, or refund.

1. Thirty-Day Return Window

A return request must be submitted within 30 calendar days of the date your order is delivered.

To qualify for return review, the product must:

• Remain unused and unworn

• Be returned in the condition in which it was delivered

• Include all original labels, accessories, manuals, and components, when applicable

• Be placed in its original packaging

• Be accompanied by valid order confirmation or other proof of purchase

Products that show signs of use, alteration, improper handling, installation, damage, or missing components may not qualify for a refund.

2. Requesting Return Authorization

Before sending an item back, contact our support team at:

service@sanftlab.com

Please include:

• Your full name

• Order number

• Item you wish to return

• Reason for the request

• Photos or supporting information, when relevant

After reviewing your request, we will confirm whether the return is approved. Approved customers will receive return instructions and, when applicable, an authorized shipping label.

Do not mail a product back before receiving written return authorization. Unapproved or unidentified packages may be refused and may not qualify for reimbursement.

3. Incorrect, Defective, or Damaged Products

Please examine your package shortly after delivery.

Contact us promptly when:

• The product arrives damaged

• An item is defective

• The wrong product was delivered

• Part of the order is missing

Include clear photographs of the product, packaging, and shipping label. Our team will review the claim and determine the appropriate resolution, which may include a replacement, refund, or another reasonable remedy.

Damage claims should be reported as soon as possible after delivery so that the issue can be properly documented.

4. Products That Cannot Be Returned

Returns are generally not accepted for:

• Products made, modified, engraved, cut, or personalized for the customer

• Perishable items, including plants, flowers, and food

• Opened personal-care, hygiene, cosmetic, or sanitary products

• Hazardous substances, combustible liquids, gases, or restricted materials

• Gift cards or other stored-value products

• Final-sale or clearance merchandise

• Products damaged through misuse, neglect, improper installation, or unauthorized modification

Original delivery charges paid at checkout are non-refundable unless required by law or the return resulted from an error on our part.

Contact us before purchasing when you are uncertain whether a particular product can be returned.

5. Exchanges and Replacement Orders

We do not guarantee direct exchanges for every product.

The most efficient method is normally to:

1. Request authorization to return the original item.

2. Complete the approved return process.

3. Place a separate order for the preferred replacement product.

A replacement order is subject to current availability and pricing. Approval of a return does not reserve inventory for another purchase.

6. European Union Cancellation Rights

Customers whose orders are delivered within the European Union may have the right to cancel the purchase within 14 days of delivery, without providing a reason, subject to applicable consumer-protection law.

To exercise this right, the customer must notify us within the required period.

Returned products must generally be:

• Unused and unworn

• Complete and undamaged

• Supplied with original labels, when applicable

• Returned in their original packaging

• Accompanied by proof of purchase

Statutory exceptions may apply to personalized, perishable, sealed hygiene, or other exempt products. Nothing in this policy is intended to limit consumer rights that cannot legally be excluded.

7. Return Inspection

Receiving a returned package does not automatically guarantee a refund.

Once the shipment arrives, we will inspect the product and verify that it satisfies the return conditions. We will then notify you whether the return has been accepted, partially approved, or rejected.

A refund may be reduced or denied when the product:

• Has been used or damaged after delivery

• Is missing original parts or packaging

• Was returned outside the permitted period

• Does not match the authorized return request

• Was sent without prior approval

8. Refund Processing

Approved refunds will be returned to the original payment method used for the purchase.

Please allow up to 10 business days after refund approval for the transaction to be processed. Your bank, card issuer, or payment provider may require additional time before the credit appears in your account.

Shipping charges, customs fees, duties, international transaction costs, and other third-party expenses are not normally refundable.

When more than 15 business days have passed since you received confirmation that a refund was approved, contact:

service@sanftlab.com

Include your order number and refund confirmation details so we can review the transaction.

9. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

When the return is caused by an incorrect, defective, or damaged product that we verify, we may provide a prepaid return label or another approved solution.

For returns based on preference, sizing, compatibility, or a change of mind, return delivery expenses may remain the customer’s responsibility unless otherwise required by law.

Express shipping charges and additional delivery services are not refundable.

10. Authorized Return Location

Returns must be approved before shipment and sent only according to the instructions supplied by our support team.

Unless our authorization email specifies another facility, the return contact address is:

Las Vegas Stairs & Trim, LLC
4485 W Sunset Rd
Las Vegas, NV 89118
United States

Do not send a return using cash on delivery or without trackable postage. Customers should retain the return receipt and tracking information until the matter is fully resolved.

Las Vegas Stairs & Trim, LLC is not responsible for an unauthorized return or a package sent to an incorrect address.

11. Contact Information

For questions about eligibility, damaged products, return authorization, or refund status, contact:

Las Vegas Stairs & Trim, LLC
Phone: +1 (702) 419-0511
Email: service@sanftlab.com
Address: 4485 W Sunset Rd, Las Vegas, NV 89118, United States

When contacting us about an existing purchase, include your order number to help us locate the transaction more efficiently.